Refund & Return Policy – Lion’s Canteen
At Lion’s Canteen, we’re committed to delivering fresh and quality groceries to your doorstep. Please read our refund and return policy carefully to understand how we handle order issues.
1. Refunds for Undelivered Orders
If your order is not delivered or marked delivered but not received, you are eligible for a full refund.
Please notify us within 24 hours of the expected delivery time.
Verified refund requests will be processed within 24 hours.
2. No Returns or Refunds After Successful Delivery
Due to the perishable nature of grocery items, we do not offer returns or refunds once the order has been successfully delivered.
This includes:
Change of mind after delivery
Items no longer needed
Refusal to accept the order at the time of delivery (unless damaged or incorrect)
We appreciate your understanding as this helps us maintain hygiene and safety standards.
3. Damaged, Incorrect, or Missing Items
If any item in your order is:
Damaged
Missing
Incorrect
Please contact our support team within 7 days of delivery with details and, if possible, a photo of the item(s). We will review the issue and offer a replacement or refund, as applicable.
4. Support Contact
📧 Email: contact@lionscanteen.com
Our customer support team is here to help you with any concerns related to your order.
5. Policy Acknowledgement
By placing an order with Lion’s Canteen, you agree to the terms outlined in this Refund & Return Policy.
